{"id":7210,"date":"2024-01-12T11:21:20","date_gmt":"2024-01-12T15:21:20","guid":{"rendered":"https:\/\/www.sencamer.gob.ve\/?p=7210"},"modified":"2024-01-26T12:22:36","modified_gmt":"2024-01-26T16:22:36","slug":"plataforma-0800calidad-incremento-en-2023-atencion-al-usuario-en-un-147","status":"publish","type":"post","link":"https:\/\/www.sencamer.gob.ve\/?p=7210","title":{"rendered":"Plataforma 0800CALIDAD increment\u00f3 en 2023 atenci\u00f3n al usuario en un 147%"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Durante el 2023 un total de 4.270 usuarios fueron atendidos por el Servicio Desconcentrado de Normalizaci\u00f3n, Calidad, Metrolog\u00eda y Reglamentos T\u00e9cnicos (SENCAMER), mediante el 0800-CALIDAD, una plataforma \u00f3ptima que facilita respuestas y acciones a los interesados en los servicios que ofrece la instituci\u00f3n en materia de calidad.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1500\" height=\"1000\" src=\"https:\/\/www.sencamer.gob.ve\/wp-content\/uploads\/2024\/01\/Roque-0800calidad.jpg\" alt=\"0800Calidad\" class=\"wp-image-7212\" srcset=\"https:\/\/www.sencamer.gob.ve\/wp-content\/uploads\/2024\/01\/Roque-0800calidad.jpg 1500w, https:\/\/www.sencamer.gob.ve\/wp-content\/uploads\/2024\/01\/Roque-0800calidad-300x200.jpg 300w, https:\/\/www.sencamer.gob.ve\/wp-content\/uploads\/2024\/01\/Roque-0800calidad-768x512.jpg 768w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">En comparaci\u00f3n con el 2022 esta cifra alcanz\u00f3 un aumento del 147 por ciento, un alza considerable derivada de los planes de Asistencia al Usuario, Atenci\u00f3n al Usuario y Seguimiento de tu Tr\u00e1mite.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Las acciones de estas \u00e1reas neur\u00e1lgicas prev\u00e9n ofrecer en tiempo r\u00e9cord informaci\u00f3n, orientaci\u00f3n y asesor\u00eda para el tr\u00e1mite en servicios de Control de Productos Pre-envasados (CPE), Contenido Neto Desigual (CND), registro fabricantes nacionales y de importadores, entre otras. &nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/twitter.com\/CalidadEsVida\/status\/1740011934794063988\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Una cifra representativa de registros del 2023 se ejecut\u00f3 en los planes de Asistencia al Usuario el cual contabiliz\u00f3 1.539 usuarios atendidos, mientras que en el plan de Atenci\u00f3n al Usuario se canalizaron 1.321 solicitudes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El objetivo de este servicio es brindar soporte y asistencia t\u00e9cnica, as\u00ed como recibir y canalizar sugerencias, peticiones, quejas, reclamos y denuncias a trav\u00e9s de diversos canales de comunicaci\u00f3n dispuestos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Llamadas y WhatsApp: <\/strong>0424-2082843 \/ 0424-1725809 \/ 0424-1738617 \/ 0412-2171486.&nbsp;<\/li>\n\n\n\n<li><strong>Correo electr\u00f3nico: <\/strong><a href=\"mailto:0800calidad@sencamer.gob.ve\" target=\"_blank\" rel=\"noreferrer noopener\">0800calidad@sencamer.gob.ve<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Estos logros fueron posibles luego de la aplicaci\u00f3n de las l\u00edneas estrat\u00e9gicas emanadas del Ministerio del Poder Popular de <a href=\"http:\/\/mincomercionacional.gob.ve\/\">Comercio Nacional<\/a>, cuyo prop\u00f3sito es simplificar los canales de atenci\u00f3n para comerciantes, emprendedores y empresarios, en la tramitaci\u00f3n de servicios y procesos de manera r\u00e1pida, eficaz y transparente.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Durante el 2023 un total de 4.270 usuarios fueron atendidos por el Servicio Desconcentrado de Normalizaci\u00f3n, Calidad, Metrolog\u00eda y Reglamentos T\u00e9cnicos (SENCAMER), mediante el 0800-CALIDAD, una plataforma \u00f3ptima que facilita respuestas y acciones a los interesados en los servicios que ofrece la instituci\u00f3n en materia de calidad. En comparaci\u00f3n con el 2022 esta cifra alcanz\u00f3 [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":7212,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[7],"tags":[17,15,66,14],"class_list":["post-7210","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias","tag-gobiernonacional","tag-mincomercio","tag-oac","tag-sencamer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - 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